Need to know

Booking Terms & Conditions


Business Information?

Water Limousines Sydney ABN 96856548613 operates the vessels known as Water Limousines and Water Taxis. The following terms and conditions apply to transfers, charters and tours by you and your guests on our vessels.

All prices are shown in Australian dollars and are inclusive of GST. Prices are valid from 1st March 2021.

All Water Limousines departures and itineraries are subject to weather and may be changed or cancelled by Water Limousines at its discretion. Water Limousines reserves the right to substitute vessels or cancel bookings without notice at any time and for any reason. A vessel holding deposit of 10% can be paid online to secure your vessels day and time of departure, alternatively you can pay the full fare on checkout.

Cancellations?

Water Limousines reserves the right to cancel any charter / trip, or reduce trip duration, under any circumstances, including those which pose a safety risk to you, the vessel or crew, such as severe weather, a deep low pressure system, debris in the water after a storm, wave heights in excess of 1.5 metres including and not limited to strong wind conditions on the day.

If Water Limousines tours, charters and transfers are cancelled by us prior to or on the scheduled departure date, you will be refunded around the 16th of every month or alternatively offered a preferred credit voucher, which is valid for three years from date of issue. An administration fee equal to 10% of the total transfer / charter cost will also be deducted from any cash refund. All cash refunds and credit vouchers need to be approved by the accounts team in writing before issue.

If your trip duration is reduced during the trip due to Unforeseen Circumstances, you may be offered a future trip with Water Limousines, at no cost to you, depending on the amount of time by which your original trip on Water Limousines was reduced and, subject to availability. You acknowledge that “Unforeseen Circumstances includes but is not limited to the following; inclement weather, debris in the water after a storm event, issues pertaining to Water Limousines vessels, (such as breakdowns) AMSA vessel survey restrictions, agent cancellations and any medical emergency, such as injury to guests or crew.

You acknowledge that if you cancel your travel on any Water Limousines tour or transfer less than 7 days before the departure date, this will result in the forfeiture by you of the full charter / trip price. Cash refunds typically take 30 days to hit your credit card account less the administration fee above, as our accounts team process refunds once a month only around the 16th of every month.

If you request a transfer of a trip departure date up to at least 24 hours before the day of scheduled departure this will incur no transfer fee. No transfers to other dates will be accepted under this 24hr period.

Covid-19 & Vaccinations?

Water Limousines Sydney will take all vaccinated and unvaccinated passengers on all transfers and charters. All our skippers and crew are fully vaccinated. Water Limousines Sydney is a registered Covid safe business. You will be required to check in via the NSW Service bar code system once onboard. Should you be going to a waterfront restaurant/venue please check with the waterfront restaurant/venue on their vaccination requirements prior to making a booking with us. Should the NSW Government mandate that all passengers be fully vaccinated in the future we will update this page and notify any passengers in which future bookings are effected.

We recommend you take out Domestic Travel Insurance on Charters/Tours?

You acknowledge that travel with, and the recreational services provided by, Water Limousines (such as all in water activities, bushwalking and even walking on the sand) involve risk, including in particular a risk of being stung or bitten by a blue ring octopus or any other marine creatures or native fauna around Sydney.

Whilst we make every effort to safeguard our passengers travelling on Water Limousines, you acknowledge and agree that Water Limousines is not liable to you for personal injury, aggravation of any existing injury or condition, mental injury, contraction of any disease, loss (direct, indirect or consequential) or death (including but not limited to from a blue ring octopus) resulting from the recreational services provided by Water Limousines and Water Limousines hereby excludes absolutely all such liability to you.

Competition and Consumer Act (CCA)

Where the Competition and Consumer Act (CCA) consumer guarantees apply you also acknowledge and agree that the liability of Water Limousines for any breach of those consumer guarantees is excluded to the maximum extent possible under section 64A of the Australian Consumer Law and 139A of the CCA, where you are killed, injured (physically or mentally) or contract a disease, or an existing disease is aggravated, arising from your trip on Water Limousines.

Your agreement at Water Limousines is subject to the laws of New South Wales, Australia If any of these terms is unreasonable or unenforceable for any reason whatsoever, it shall be severed and the remaining terms will not be affected in any way.

Water Limousines March 2021

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