Need to know
Booking Terms & Conditions
Water Limousines Sydney ABN 96856548613 operates the vessels known as Water Limousines, The following terms and conditions apply to travel, charters and tours by you and your guests on Water Limousine vessels.
All prices are shown in Australian dollars and are inclusive of GST. Prices are valid from 1st March 2020.
All Water Limousines departures and itineraries are subject to weather and may be changed or cancelled by Water Limousines at its discretion. Water Limousines reserves the right to substitute vessels without notice at any time and for any reason.
Water Limousines reserves the right to cancel any charter / trip, or reduce trip duration, in any circumstances, including those which pose a safety risk to you, the vessel or crew, such as severe weather, a deep low pressure system, wave heights in excess of 1.5 metres in and around Broken Bay and Box Head including and not limited to wind conditions on the day.
If Water Limousines tours and transfers are cancelled by us prior to or on the scheduled departure date, you will be refunded within 14 days or alternatively offered a preferred credit voucher, which is valid for three years from date of issue. The Water Limousines Management team have the final say on which type of refund will be given. All cash refunds and credit vouchers need to be approved by the management team and accounts team in writing before issue.
If your trip duration is reduced during the trip due to Unforeseen Circumstances, you may be offered a future trip with Water Limousines, at no cost to you, depending on the amount of time by which your original trip on Water Limousines was reduced and, subject to availability. You acknowledge that “Unforeseen Circumstances” includes but is not limited to the following; inclement weather, issues pertaining to Water Limousines vessels, (such as breakdowns) AMSA vessel survey restrictions, agent cancellations and any medical emergency, such as injury to guests or crew.
You acknowledge that if you cancel your travel on any Water Limousines tour or transfer less than 7 days before the departure date, this will result in the forfeiture by you of the full charter / trip price. Refunds typically take 14 to 20 days to hit your credit card account as our accounts team process refunds twice a month only.
If you request a transfer of a trip departure date up to at least 24 hours before the day of scheduled departure this will incur no transfer fee. No transfers to other dates will be accepted under this 24hr period.
You acknowledge that travel with, and the recreational services provided by, Water Limousines (such as all in water activities, bushwalking and even walking on the sand) involve risk, including in particular a risk of being stung or bitten by a blue ring octopus or any other marine creatures or native fauna around Sydney.
Whilst we make every effort to safeguard our passengers travelling on Water Limousines, you acknowledge and agree that Water Limousines is not liable to you for personal injury, aggravation of any existing injury or condition, mental injury, contraction of any disease, loss (direct, indirect or consequential) or death (including but not limited to from a blue ring octopus) resulting from the recreational services provided by Water Limousines and Water Limousines hereby excludes absolutely all such liability to you.
Where the Competition and Consumer Act (CCA) consumer guarantees apply you also acknowledge and agree that the liability of Water Limousines for any breach of those consumer guarantees is excluded to the maximum extent possible under section 64A of the Australian Consumer Law and 139A of the CCA, where you are killed, injured (physically or mentally) or contract a disease, or an existing disease is aggravated, arising from your trip on Water Limousines.
Your agreement at Water Limousines is subject to the laws of New South Wales, Australia If any of these terms is unreasonable or unenforceable for any reason whatsoever, it shall be severed and the remaining terms will not be affected in any way.
Water Limousines March 2020