Business Information?

Water Limousines operates vessels known as Water Limousines and Water Taxis. The following terms and conditions apply to charters and tours undertaken by you and your guests on our own vessels or contractor vessels.

All prices are shown in Australian dollars and are inclusive of GST. Prices including charters and waterfront restaurant transfer packages are subject to change without notice. Prices and terms updated from 1st March 2022.

Payment Policy?

Full payment is required at time of booking or at least 30 days in advance of any charter tour or transfer, unless agreed otherwise.

Cancellation Policy?

Customer cancellations made more than 30 days before travel may be made without penalty and a full cash refund will be given to the Customer. Customer cancellations made less than 30 clear working days, but more than 7 days before travel, will attract a 50% cancellation fee. (If your booking was made prior to the 1/03/2022, please find a downloadable copy below of the terms and conditions that is applicable to any past bookings.) 

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Customer cancellations made less than 7 days before travel will attract a 100% cancellation fee.

A third party administration fee of 12% applies to all cash refunds for customer cancellations and operator cancellations and is calculated on the total tour / charter price. This fee is passed on to us by a third party Company that we use to handle all accounts receivable and payable for our business. To avoid this fee you can rebook and reschedule your Charter Tour or receive a credit voucher which is valid for three years. 

The Operator has the right to retain any deposits received and agreed on up to the amount of the cancellation fee. Invoices will be issued for any further amounts outstanding.

Our team will check the boating weather 24hrs prior to your departure and an SMS message will be sent to your phone that night or the morning of your booking advising you if the weather, wind or swell will be a problem with your booking.

Water Limousines reserves the right to cancel any charter / trip, or reduce trip duration, under any circumstances, including those which pose a safety risk to you, the vessel or crew, such as severe weather, a deep low pressure system, debris in the water after a storm, wave heights in excess of 1.5 metres including and not limited to strong wind conditions on the day.

If Water Limousines tours, charters or transfers are cancelled by us prior to or on the scheduled departure date and time, you will be offered a charter / tour credit. Credit vouchers are valid for three years from date of issue to use on any charter or tour listed on this website. Cash refunds are also available on written application and paid once a month via EFT to your nominated bank account.

If your trip duration is reduced during the trip due to Unforeseen Circumstances, you may be offered a future trip with Water Limousines, at no cost to you, depending on the amount of time by which your original trip on Water Limousines was reduced and, subject to availability. You acknowledge that “Unforeseen Circumstances includes but is not limited to the following; inclement weather, debris in the water after a storm event, issues pertaining to Water Limousines vessels, (such as breakdowns) AMSA vessel survey restrictions, agent cancellations and any medical emergency, such as injury to guests or crew.

You acknowledge that if you cancel your travel on any Water Limousines tour or transfer less than 7 days before the departure date, this will result in the forfeiture by you of the full charter / trip price. You also acknowledge that if you have rescheduled your charter and cancel your rescheduled charter at any time you are not entitled to a cash refund. You are entitled only to a store credit which is valid for three years from your original charter date and time.

Wait Time | Running Late?

Water Limousines Sydney offers a 5 min waiting time grace period after which a $5.00 per minute waiting fee will be charged. To avoid waiting fees, please ensure you and your guests are on time and ready for departure at the agreed time. Water Limousines Sydney cannot guarantee that your Water Limousine vessel will be able to wait if you are late.

Wherever possible Water Limousines will endeavour to wait up to 15 mins after the confirmed booking time. If a customer fails to show up for a confirmed booking time, Water Limousines will consider that to be a no show and 100% of the confirmed booking fare will be charged.

We recommend you take out Domestic Travel Insurance on Charters/Tours?

You acknowledge that travel with, and the recreational services provided by, Water Limousines (such as all in water activities, bushwalking and even walking on the sand) involve risk, including in particular a risk of being stung or bitten by any marine creatures or stung by native fauna in and around Sydney.

Whilst we make every effort to safeguard our passengers travelling on Water Limousines, you acknowledge and agree that Water Limousines is not liable to you for personal injury, aggravation of any existing injury or condition, mental injury, contraction of any disease, loss of money due to customer or operator cancellations, loss (direct, indirect or consequential) or death resulting from the recreational services provided by Water Limousines and Water Limousines hereby excludes absolutely all such liability to you.

Competition and Consumer Act (CCA)

Where the Competition and Consumer Act (CCA) consumer guarantees apply you also acknowledge and agree that the liability of Water Limousines for any breach of those consumer guarantees is excluded to the maximum extent possible under section 64A of the Australian Consumer Law and 139A of the CCA, where you are killed, injured (physically or mentally) or contract a disease, or an existing disease is aggravated, arising from your trip on Water Limousines.

Your agreement at Water Limousines is subject to the laws of New South Wales, Australia If any of these terms is unreasonable or unenforceable for any reason whatsoever, it shall be severed and the remaining terms will not be affected in any way.

Your Acceptance of these Terms and Conditions

By chartering our vessels, you signify your acceptance of the above terms and conditions policy. By paying any deposit or charter fee, it will be deemed that you have read these terms and conditions and your acceptance of the above terms and conditions policy for Water Limousines Sydney.

 

Last updated, March 1st  2022